For quite some time now I’ve been using analytical tools to slice and dice user data on “small sites” (Wambo gets about 50K visits a month roughly, and I have 2 other small B2C service sites that I’m managing on the side). In doing so, I’ve realized that the kinds of metrics you look at for these sites that need to grow fast are very different from traditional analytics.
While traditional sites look at “improving” existing business processes (increasing conversion rates, enhancing the customer experience, etc etc ), startup sites are laser-focused on finding the right formula for their site or service. Startups are always building. And speed is what matters.
For us early stage sites, we look at a completely different set of numbers. And, we compare data ALL the time. Month-over-month, week-over-week, even sometimes, hour-over-hour. So I’m thinking of another kind of analytics that’d be useful for me, let’s call that growth analytics. In an ideal interface, I’d like everything presented in the context of velocity. Velocity been the uber measure, similar to a session or a page view in traditional web analytics.
I’d want to see user acquisition velocity by hour, day, week and month. I’d like to be able to compare velocities for different time ranges (this week vs last week). I want to be able to track acquisition velocity for different segments. I want to A/B test my site and see what the impact is on the velocity metrics. And I want to project in the future what my KPIs will look like if I can sustain the current velocity levels (i.e. if I keep growing my users by 3% a week, that will get me to the 1Million user mark by ___). A new calendar type but with dates in the future too, not just in the past.
Yes, you see where I’m going now. I think what’s a little broken with the state of analytics today is the fact that we spend 90% of our time trying to answer the “what happened” question. And that’s soooo yesterday :)
While traditional sites look at “improving” existing business processes (increasing conversion rates, enhancing the customer experience, etc etc ), startup sites are laser-focused on finding the right formula for their site or service. Startups are always building. And speed is what matters.
For us early stage sites, we look at a completely different set of numbers. And, we compare data ALL the time. Month-over-month, week-over-week, even sometimes, hour-over-hour. So I’m thinking of another kind of analytics that’d be useful for me, let’s call that growth analytics. In an ideal interface, I’d like everything presented in the context of velocity. Velocity been the uber measure, similar to a session or a page view in traditional web analytics.
I’d want to see user acquisition velocity by hour, day, week and month. I’d like to be able to compare velocities for different time ranges (this week vs last week). I want to be able to track acquisition velocity for different segments. I want to A/B test my site and see what the impact is on the velocity metrics. And I want to project in the future what my KPIs will look like if I can sustain the current velocity levels (i.e. if I keep growing my users by 3% a week, that will get me to the 1Million user mark by ___). A new calendar type but with dates in the future too, not just in the past.
Yes, you see where I’m going now. I think what’s a little broken with the state of analytics today is the fact that we spend 90% of our time trying to answer the “what happened” question. And that’s soooo yesterday :)
