Not everything is perfect. Even hi-tech things and modern technologies are not exempted from this rule. No matter how sophisticated the technology may be, there will be times when it will malfunction or totally fail to work.
For a businessman like you, these malfunctions are not acceptable, especially for your Cloud PBX phone system. Cloud PBX utilizes the VoIP (Voice over Internet Protocol) to make calls, which is, like all things internet-based, prone to various malfunctions and errors. You should not be a victim of these malfunctions, so it is better to discover the solutions to the drawbacks of a VoIP phone system. If you do not resolve these issues immediately, they may hurt your company’s revenues big time and these will increase the costs of solving the problem of your phone system. Here are two most common drawbacks of a VoIP phone system and their solutions.
Drawback 1: Outages
Compared to the traditional analogue phone system that is easily installed in the office and can stand alone for years, cloud PBX needs to have certain occasional upgrades. This holds true for the software, while regular maintenance is called for the overall network system.
A VoIP phone system is said to be “network-dependent” and add to that it requires continuous power source. Unlike an analogue phone system, which can function partially even after a power interruption, a cloud PBX system is totally disrupted during power outages, stopping business communications as well. This would mean lost clients and reduced income. Not only that, but when cloud PBX phone systems experience power outages, it can also involve a PC crash.
However, this can be easily resolved if there is a good IT personnel in the office that checks and upgrades the system from time to time. Power outages can be solved by using Uninterruptible Power Supply (UPS) to temporarily supply the electricity until power supply is restored. This is applicable for soft phones or VoIP phones that are installed as a software on a computer.
Drawback 2: Network Demands
Call quality has been an issue for a VoIP phone system for so many years. This premise of a VoIP transmission happens when voice packets or voice signals are transmitted on to the “circuit-switch.” In the circuit-switch, the voice signals are transferred in real time, allowing the network to reconstruct the audio faster — provided that there is good Internet connection. However, if the network connection is low, voice signals are not reconstructed fast enough, resulting to a choppy phone call. Other drawbacks can be distorted calls or calls that hang up suddenly.
This problem can be easily resolved by ensuring that there is a high-speed Internet connection installed in your office. The bandwidth speed determines how fast the data are being sent to the network. The higher the speed of the connection, the lower the time that the voice signals are reconstructed properly.
A VoIP phone system is not perfect. Just like any design, it has drawbacks, especially since calls done on a cloud PBX phone system is “network-dependent”. Sometimes, the condition in the cloud is unpredictable. But after all these, using Cloud PBX can still benefit your business if you know how to address the common problems encountered using a VoIP phone system.
Drawback 1: Outages
Compared to the traditional analogue phone system that is easily installed in the office and can stand alone for years, cloud PBX needs to have certain occasional upgrades. This holds true for the software, while regular maintenance is called for the overall network system.
A VoIP phone system is said to be “network-dependent” and add to that it requires continuous power source. Unlike an analogue phone system, which can function partially even after a power interruption, a cloud PBX system is totally disrupted during power outages, stopping business communications as well. This would mean lost clients and reduced income. Not only that, but when cloud PBX phone systems experience power outages, it can also involve a PC crash.
However, this can be easily resolved if there is a good IT personnel in the office that checks and upgrades the system from time to time. Power outages can be solved by using Uninterruptible Power Supply (UPS) to temporarily supply the electricity until power supply is restored. This is applicable for soft phones or VoIP phones that are installed as a software on a computer.
Drawback 2: Network Demands
Call quality has been an issue for a VoIP phone system for so many years. This premise of a VoIP transmission happens when voice packets or voice signals are transmitted on to the “circuit-switch.” In the circuit-switch, the voice signals are transferred in real time, allowing the network to reconstruct the audio faster — provided that there is good Internet connection. However, if the network connection is low, voice signals are not reconstructed fast enough, resulting to a choppy phone call. Other drawbacks can be distorted calls or calls that hang up suddenly.
This problem can be easily resolved by ensuring that there is a high-speed Internet connection installed in your office. The bandwidth speed determines how fast the data are being sent to the network. The higher the speed of the connection, the lower the time that the voice signals are reconstructed properly.
A VoIP phone system is not perfect. Just like any design, it has drawbacks, especially since calls done on a cloud PBX phone system is “network-dependent”. Sometimes, the condition in the cloud is unpredictable. But after all these, using Cloud PBX can still benefit your business if you know how to address the common problems encountered using a VoIP phone system.
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